Well pardon me while I rant ok. Some of what I am about to say has happened recently and some has been happening in the past:
i had a lady purchase a book from me and telling me it was in her words a poor excuse for a book, it was poorly written, not understandable, and she took it to her tatting group and that they all agreed with her that it was a waste of her time and money. "ouch" She had said she expected it to be comb or spiral bound or a hard back book, I clearly stated in the description the book was in a protective folder and there was even a photo of it there as well... So my desire to please everyone and make everyone happy ended in her getting a full refund :( i shouldnt have given her full refund but she got it. and still she harasses me BUT I have seen a time or two after that her tatting the designs from the book, hmmmmm ???
Another thing is my buy 2 threads get 1 free, I used to let the purchaser choose their thread and sometimes they would just tell me to throw anyone in of whatever size they use. Well i had this happen to me 2 times by 2 different individuals they didnt like what I sent as freebies when they said to give them whatever, they demanded refunds for the 'free' thread. and of course me again being a people pleaser asked them what thread they did in fact want and they got their way...
Its not my fault that people do not read descriptions of products, its not my fault that people didnt choose their thread like i asked them too.
New policies in the shop, No refunds on books or pdf books, Thread is still buy 2 get 1 free but I choose your free thread in the sizes you ordered. I feel really mean doing this but I gotta save my own butt.
I am going to have to re- do my shipping costs as well, seems they are too high, but in my shipping includes envelopes and protective wrappings as well as the postage and a teeny portion for gas to run to the PO.
Allrighty I ranted I feel better now if I could just put my foot down at times lol